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All First Visit appointments have a 30 minutes grace period, Follow Up appointments have a 10 minute grace period to allow for traffic and other difficulties.

If you anticipate that you will be later than that, please inform us by message (WhatsApp, SMS) to 018.2734110. We either may have to shorten your pet’s booked treatment or, if that’s not possible, we will try our best to find an alternative slot as close as possible to your booked time that allows completing your appointment in full on this day. Unfortunately, there is no guarantee for a suitable alternative available appointment slot. Thank you for taking note!