For Evaluation/First Visit/Consultation & Follow Up appointments, there’s a 10-minute grace period to accommodate unexpected delays like traffic. If you anticipate being later than 10 minutes, please notify us via message (WhatsApp, SMS) at KL: +60182734110 / Penang: +60182600599.
After the grace period (10 minutes into your appointment), if no same-day alternative slot is available despite our efforts, your treatment session may be forfeited. Please note, we cannot guarantee another slot. Thank you for your understanding!