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Clinic Policies

Reservation & Appointments

  • All clients must have an appointment (booked through our website) prior to arriving at AsiaPaws; we do not allow walk-ins in any capacity.

  • Any new pet must book a first visit, regardless if you, as an owner, have been to Asia Paws before.


  • Cancellations 24 hours before your scheduled session are allowed through the “My Appointments” panel; any later cancellations may lead to your session being forfeited.


  • Rescheduling is done through the “My Appointments” panel – at least 24 hours before your scheduled session.  Rescheduling requests that reach us later than 24 hours before an appointment can’t be accommodated as the booking system has locked in a booking by then.


Full refunds will be provided in 4 cases: Your pet passed away

  1. before the first visit.

  2. before the first package acupuncture session

  3. before a single acupuncture appointment.

The remaining package treatments (exclusively 5-treatment acupuncture package and family package) are fully transferable to another pet for follow-up acupuncture treatments of pets who’ve had their First Visit.

Alternatively, two follow-up acupuncture treatments can be converted into a coupon code for a First Visit booking.

In any other situation, your remaining sessions will be converted into credit (minus a 20% administration fee) to purchase supplements, homeopathic remedies, and/or Dr.Susanna’s own pet food brand FeedLOVE.

There are no refunds for remaining acupuncture treatments of the Palliative Care package after the first package session has been completed.


  • A 10-minute grace period will be allowed for a 30-minute follow-up acupuncture treatment before being forfeited.

  • A 30-minute grace period will be allowed for a First Visit before being forfeited.

Validity of Packages

  • For 15 Treatment packages, the validity is fixed at twenty (20) weeks through the booking system (starting by package purchase date). The extension for this package is possible, given that we are informed before the expiration date.

  • For 5 Treatment packages, the validity is fixed at eight (8) weeks through the booking system (starting by package purchase date)