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Missed appointments without prior notice are charged in full, due to the appointment being locked into the system.

To cancel or reschedule your appointment, kindly log in to your appointment panel and make the changes as needed at least 12 hours in advance. You may refer to our guide on booking cancellation and rescheduling. Please note that admin ONLY attends to your email and/or message during business hours Monday – Friday 10 am – 5pm except Public Holidays. 

As an illustration, if your appointment is on Monday, admin must receive your cancellation email or message on the Friday the week before, at or before 5pm. 

You must provide a 12 hours notice to avoid any charge for cancellation/change of appointment. The timely cancelled appointment will be available for you to re-book at a later, suitable date. Thank you