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If you miss your appointment, we’ll offer you another slot if available, but we’re not obligated to find one that suits you. Missing your appointment may result in forfeiture.

In the unfortunate event of your pet passing away:

  • If it happens before the Evaluation/First Visit/ Consultation or first follow-up treatment, you’ll receive a full refund on the 10th of the following month.
  • If your pet has undergone follow-up treatments before passing away, you’ll get a refund for the remaining sessions minus a 10% administration fee on the 10th of the following month.
  • Alternatively, any remaining package sessions can be transferred to another pet who had an Evaluation/First Visit/ Consultation with Dr. Susanna in the last 12 months.

For Anaesthesia-Free Dental Work appoinments, please be advised that AsiaPaws will not be able to issue refunds in cases where dogs are unable to undergo dental care performed by Mr. Alex Soh, or in instances of no-show or other reasons provided by the pet owner. We kindly request pawrents to ensure that their dogs are comfortable receiving anesthesia-free dental care services before booking a slot. Thank you for your understanding and cooperation.