Please note that we are not a walk-in pet wellness clinic!

We require that everyone makes an appointment to see Dr. Susanna. No worries, it’s very simple. Just go to our “Services” tab & make a booking.

As soon as your booking is confirmed, your pet will have a file with us. This allows Dr. Susanna to prepare for your pet’s visit.

If you have an emergency with your pet, we are urge you to see your nearest conventional vet clinic to help your pet.

Your confirmation email is essential for securing your appointment with AsiaPaws.

If you haven’t received it, please check your inbox or spam folder.

If you still can’t find it, don’t hesitate to reach out to us via text messages/WhatsApp at +60182734110 (KL) or +60182600599 (Penang), or email at [email protected]. Our friendly admin team is here to assist you during business hours.

To cancel your appointment, simply log in to your appointment panel and follow the steps outlined in our guide: “Booking Cancellation.”

Kindly be aware that cancellations made less than 12 hours before your scheduled appointment will result in full charges for the missed session. We appreciate your understanding.

To change your appointment time, kindly ensure you reschedule at least 12 hours prior to your originally booked appointment.

Log in to your appointment panel and follow the instructions in our “Booking Rescheduling” guide.

Failure to reschedule in a timely manner may result in the loss of your treatment slot. Thank you for taking note!

For Evaluation/First Visit/Consultation & Follow Up appointments, there’s a 10-minute grace period to accommodate unexpected delays like traffic. If you anticipate being later than 10 minutes, please notify us via message (WhatsApp, SMS) at KL: +60182734110 / Penang: +60182600599.

After the grace period (10 minutes into your appointment), if no same-day alternative slot is available despite our efforts, your treatment session may be forfeited. Please note, we cannot guarantee another slot. Thank you for your understanding!

If you miss your appointment, we’ll offer you another slot if available, but we’re not obligated to find one that suits you. Missing your appointment may result in forfeiture.

In the unfortunate event of your pet passing away:

• If it happens before the Evaluation/First Visit/ Consultation or first follow-up treatment, you’ll receive a full refund on the 10th of the following month.
• If your pet has undergone follow-up treatments before passing away, you’ll get a refund for the remaining sessions minus a 10% administration fee on the 10th of the following month.
• Alternatively, any remaining package sessions can be transferred to another pet who had an Evaluation/First Visit/ Consultation with Dr. Susanna in the last 12 months.

For Anaesthesia-Free Dental Work appoinments, please be advised that AsiaPaws will not be able to issue refunds in cases where dogs are unable to undergo dental care performed by Mr. Alex Soh, or in instances of no-show or other reasons provided by the pet owner. We kindly request pawrents to ensure that their dogs are comfortable receiving anesthesia-free dental care services before booking a slot. Thank you for your understanding and cooperation.

In Kuala Lumpur / TTDI, please utilize one of the two available parking spaces along the road between Lengkok Zaaba 56 (neighbor) and 54 (our gate). Additional parking spaces and green areas are located further down the road and at the corners. Please, absolutely AVOID blocking any gate, including ours!

In Penang / Straits Quay Mall, parking spaces are available surrounding our clinic, behind Rockafellas, and along the road.

In Kuala Lumpur, please note that we are situated in a section of our bungalow house, not within a shop lot.

In Penang, you can find us at the Straits Quay Mall, near Rockafella’s and beside Carenis Groomers (starting May 2024).

We prefer to be your pet’s “good cop,” focusing on their well-being and leaving the necessary but sometimes painful procedures such as vaccinations, drugs, blood tests, diagnostic tests, and surgeries to our colleagues at conventional veterinary clinics—the “bad cops” (no pun intended) 😊.

Immediately have X-rays and a blood test conducted for your pet.

DO NOT engage in physiotherapy, chiropractic therapy, or manual movements until it’s confirmed that your pet does not have a spinal cord injury.

Immediately take your pet to a conventional veterinary clinic or hospital for life-saving stabilization, including medications or surgery if necessary.

Once your pet is out of the life-threatening zone, Dr. Susanna can assist as your pet’s full-recovery partner.

As you book your Evaluation/First Visit/Consultation with us, please email or WhatsApp message your pet’s diagnostic results and attach your vet’s diagnostic summary. This helps us to prepare and make your First Visit count 100%.

No, we don’t. However, we can assist you in finding a suitable transport service provider to bring your pet to us if you are unable to drive.

There are no extra charges for your pet’s treatment, regardless of the number of needles/acupuncture points used, duration of treatment, or type of acupuncture employed (dry needling or electroacupuncture for specific cases).

Only prescriptions & other services, which are thoroughly discussed with you, are charged as they are distributed or recommended.