Missed appointments without prior notice are charged in full, due to the appointment being locked into the system.
To cancel or reschedule your appointment, kindly log in to your appointment panel and make the changes as needed at least 12 hours in advance. You may refer to our guide on booking cancellation and rescheduling. Please note that admin ONLY attends to your email and/or message during business hours Monday – Friday 10 am – 5pm except Public Holidays.
As an illustration, if your appointment is on Monday, admin must receive your cancellation email or message on the Friday the week before, at or before 5pm.
You must provide a 12 hours notice to avoid any charge for cancellation/change of appointment. The timely cancelled appointment will be available for you to re-book at a later, suitable date. Thank you
All First Visit appointments have a 30 minutes grace period, Follow Up appointments have a 10 minute grace period to allow for traffic and other difficulties.
If you anticipate that you will be later than that, please inform us by message (WhatsApp, SMS) to 018.2734110. We either may have to shorten your pet’s booked treatment or, if that’s not possible, we will try our best to find an alternative slot as close as possible to your booked time that allows completing your appointment in full on this day. Unfortunately, there is no guarantee for a suitable alternative available appointment slot. Thank you for taking note!
For rescheduling, we require a minimum of 12 hours’ notice. To reschedule your appointment, kindly log in to your appointment panel and make the necessary changes. You may refer to our guide on booking rescheduling.
Failing to make the rescheduling in time will result in losing this (1) treatment due to the appointment being locked into the system. Thank you for taking note!
For cancellations, we require a minimum of 12 hours’ notice. To cancel your appointment, kindly log in to your appointment panel and make the changes as needed. You may refer to our guide on booking cancellation.
Cancellations at shorter notice will be charged in full due to your appointment being locked into the system. Thank you for taking note!
It’s really important that you check the automated booking confirmation email!
The automated confirmation email is your guarantee for having secured your appointment. If you can’t find this email in your inbox, check your spam folder. Still unable to find the confirmation for your booking? Contact us at 018.2734110 by message or email to firstname.lastname@example.org Expect help from admin during business hours ONLY Mon – Fri 10am – 5pm, except Public Holidays. Thank you.