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Single Acupuncture Treatment

WellCare“: a treatment begins with a Western & TCM medical evaluation of the pet, followed by acupuncture treatment, and maybe a prescription of a natural remedy (prescriptions are charged separately) and concludes with advice on lifestyle, emotional wellbeing and dietary advice.

Frequently Asked Questions

Booking

  • Can I get a refund if I do not make it for my appointment?

    Missed appointments without prior notice are charged in full, due to the appointment being locked into the system.

    To cancel or reschedule your appointment, kindly log in to your appointment panel and make the changes as needed at least two days in advance. You may refer to our guide on booking cancellation and rescheduling. Please note that admin ONLY attends to your email and/or message during business hours Monday – Friday 10 am – 5pm except Public Holidays. 

    As an illustration, if your appointment is on Monday, admin must receive your cancellation email or message on the Friday the week before, at or before 5pm. 

    You have to provide two business days’ notice to avoid any charge for cancellation/change of appointment. The timely cancelled appointment will be available for you to re-book at a later, suitable date. Thank you

  • What if I am late for my appointment?

    All First Visit appointments have a 30 minutes grace period, Follow Up appointments have a 10 minute grace period to allow for traffic and other difficulties.

    If you anticipate that you will be later than that, please inform us by message (WhatsApp, SMS) to 018.2734110. We either may have to shorten your pet’s booked treatment or, if that’s not possible, we will try our best to find an alternative slot as close as possible to your booked time that allows completing your appointment in full on this day. Unfortunately, there is no guarantee for a suitable alternative available appointment slot. Thank you for taking note!

  • What if I need to change my appointment slot?

    For rescheduling, we require a minimum of 48 hours’ notice. To reschedule your appointment, kindly log in to your appointment panel and make the changes as needed. You may refer to our guide on booking rescheduling.

    Failing to make the rescheduling in time will result in losing this (1) treatment due to the appointment being locked into the system. Thank you for taking note!

  • What if I need to cancel my appointment?

    For cancellations, we require a minimum of 48 hours’ notice. To cancel your appointment, kindly log in to your appointment panel and make the changes as needed. You may refer to our guide on booking cancellation.

    Cancellations at shorter notice will be charged in full due to your appointment being locked into the system. Thank you for taking note!

  • What if I don’t receive a booking confirmation?

    It’s really important that you check the automated booking confirmation email!

    The automated confirmation email is your guarantee for having secured your appointment. If you can’t find this email in your inbox, check your spam folder. Still unable to find the confirmation for your booking? Contact us at 018.2734110 by message or email to [email protected] Expect help from admin during business hours ONLY Mon – Fri 10am – 5pm, except Public Holidays. Thank you.